Speeding check-in at doctors’ surgeries with touch screens

March 06, 2019 //By Julien Happich
Speeding check-in at doctors’ surgeries with touch screens
Over 47 million patients have checked in to see their General Practioner through a Zytronic PCT touch sensor. This is because the sensors, supplied by distributor Display Technology, have been the top choice for Engage Health Systems Ltd (formerly known as Wiggly-Amps Ltd), one of the UK’s leading suppliers of patient-facing services for the healthcare sector.

Jon Witte, Managing Director of Engage Health Systems, explains: “When we first created Engage Touch, it was clear that a well-designed touch interface was essential to create a screen that was easy and intuitive to use by the full and diverse spectrum of patients visiting surgeries – including the elderly, the disabled, those with a limited command of English and those with other special needs. Features include a multi-lingual interface, which can essentially only be implemented using a touch interface.”

The vision for Engage Touch was to allow patients to quickly and conveniently check-in for their appointment and to assist the practice with capturing patient data. With a patient check-in kiosk, practices avoid lengthy queues at reception and improve operating efficiency.

A number of key considerations surrounded the choice of touch sensor. Clearly the sensor itself had to offer exceptional performance – a clear, crisp response even if the touch was hesitant. Engage Touch is built to order whether it’s a single order placed by a surgery or a large CCG procurement. The touch screen supplier needed to offer complete flexibility of supply, to suit Engage Health Systems’ requirements.

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