This smart system also lets hotel staff know if a room is occupied and helps them to respond quicker to guest requests, providing useful information to improve the guest experience, optimize operations and save energy. The first commercial implementation of this smart system takes place at the 1,261-room Swissôtel The Stamford in Singapore.
The idea is that the equipped rooms switch on their lights automatically upon presence detection, while lights, HVAC and other systems can shut down to conserve energy as guests leave. With the Interact Hospitality software system, each room becomes smart enough to remember customers' preferences and knows if the guest is in or out.
Interact Hospitality also benefits hotel managers. By integrating lighting, sensors, HVAC and Property Management Systems, Interact Hospitality allows managers to monitor their entire property via a single dashboard.
The system's open Application Program Interface (API) enables its connection to a variety of hotel systems, so that real-time information can be fed into everything from housekeeping to engineering systems, helping to make hotel operations more efficient.
One of the key operational benefits of Interact Hospitality is energy savings. In hot climates especially, HVAC can consume more than half of a hotel's energy use. By using data from occupancy sensors located in guest rooms and information from Property Management systems, Interact Hospitality can automatically turn down systems - including HVAC and lighting - when rooms are unoccupied. This allows managers to reduce electricity bills while ensuring rooms match guest preferences.
The intuitive room management system also displays information on room status so that staff do not reach out to guests unnecessarily. If a room is set to 'Do Not Disturb,' the laundry delivery is automatically paused to respect guest wishes and save staff unnecessary trips and time. This also helps to increase staff satisfaction through more seamless processes.